Terms and Conditions

The following Terms and Conditions apply to your use of the VetPlus website.  We’re passionate about our customers and making sure that you’re happy, so the following set out the terms and conditions applying to your use of the site, including; leaving reviews, comments and uploading content to the site.

By using our website, you agree to be bound by the Privacy Policy and our Terms and Conditions and accept that these may change from time to time.

Website Information

We do our best to specify as much information as possible on our website for each of our products.  However, please be aware that some products include additional details on usage in or on the product packaging and these should always be adhered to.  Your vet may advise you to use different quantities.

Customer Reviews

Any reviews of the products listed on our website are the opinions of our customers and do not form part of the specification or description of the product. As these are independent reviews made by our customers, we cannot be held liable if any of the information contained in a customer review proves inaccurate.
By submitting a review, you agree that:
  • The review you are submitting is genuine and that you have been a user of that product for a sufficient period of time to gain a balanced opinion
  • We are entitled to use the submitted information for the purposes of displaying reviews to our users.  We will not edit reviews and will use them for the sole purpose of informing others about our products.

Use of Your Information

We will use the information you provide us to keep you informed about our products and activity.  We may inform you about new products, similar products and provide information to help you make an informed choice on our products.

We will not sell your information onto third parties, although we may from time to time contact you about the products from our other companies.  For example the Vetschoice range of products which is also available in veterinary practices.

Information About Us

VetPlus are part of the Tangerine Group of companies, based in Lytham, Lancashire.

Our offices are:

Animal House,
Boundary Road,

Our Head Office is:

Dock Road,

If you have any questions, please contact us.  We strongly advise to call us if your query is urgent, or use the contact form if it is not.

Special Offers and Time Limited Offers

The following terms apply to limited time offers on our website.

Free Synoquin Voucher (October to December 2017)
From October to December, you can obtain a free £10 or £15 voucher for Synoquin from our campaign website.

  • Only applicable on purchases of a full pack of 90/120 (tablets/capsules) Synoquin
  • Only one voucher per household allowed
  • Voucher can only be redeemed in participating practices found here: http://www.vetplusglobal.com/vets/
  • Voucher can NOT be used with internet pharmacies
  • Vouchers must be printed off and taken to participating veterinary practices
  • Participating veterinary practices are specified on our website
  • Vouchers must be redeemed with participating practices before 31st December 2017
  • Cannot be used in conjunction with any other offer

These are subject to change without notice.  We and the vet practices we work with reserve the right to refuse the offer to any member we deem to be breaking these terms.


Free Pack of Gum Wipes (December 2016)
This offer is not currently running, but will be coming back soon.

The following sets out the process and rules for the free pack of gum wipes offer upon registering with us. Free products are shipped at the end of each week and can take up to two weeks to arrive. If you have not received your free product after two weeks, please contact us with your name, email address and postal address.

The offer:

  • Is open to new users only
  • Is limited to one pack per household
  • Is subject to the correct details being supplied to us
  • Is available to UK residents only (excluding the Republic of Ireland)
  • We may only send out offers to those that have successfully signed up to our mailing list

These are subject to change without notice and we reserve the right to refuse the offer to any member we deem to be breaking these terms.