Meet Jodi From Our Customer Services Team

Posted 11/01/2017 Tags:
VetPlus Customer Services

Jodi Porter in Customer Services at VetPlusThe Customer Services department at VetPlus Headquarters in Lytham is the beating heart of the company’s organisation. I went to talk to Jodi Porter to find out more about what happens there.

How long have you worked for VetPlus?
I have worked here since June 2015, so over a year now. I moved to Lytham from Burnley, and when I came for the job interview here I knew I liked it straight away.

How many are in the team?
Customer Service, including our reception team, has six members. We are all ladies and we get along great – they are a great bunch of girls! There is always a good amount of office banter, and everyone pulls together when there’s a big job to do. They are great at making sure anyone new gets plenty of help, and there are always biscuits available in the office somewhere!

Describe a normal day
I get in at 8am. First I check the emails we have received in overnight and place any orders with our warehouse. Throughout the day we will make numerous telephone calls to confirm orders with suppliers and deal with any queries raised by them. We will also take calls from farmers, veterinary surgeons and the general public all looking to place orders or to ask questions. No two days are the same! The day will finish with us invoicing the orders that our warehouse have dispatched.

What is the best part of the job?
My favourite part of the job is being able to learn new skills and processes. VetPlus is constantly growing and this means there is always a demand to take things to the next level.

What is the worst part of the job?
Having to make two trips to the warehouse when it is cold and wet, also having McDonalds at the top of the road as dieting is not always successful. Not to mention all the sweets and chocolate that arrive in our office, temptation is always in view.

What is your favourite product?
My favourite product is Synoquin EFA. I love trampolining and I know the wear and tear that can accumulate on joints, especially if you are active. Synoquin EFA is perfect for dogs that have put their joints though a lot, either with exercise or age.

What happens when you receive a customer enquiry?
That depends on what the question is. If it is a question regarding the contents of the products, then I would refer on to our Quality department to make sure I had the exact answer. If the question was from a member of the public wanting to know where they could purchase the product, I would be able to find their local practice and direct them there, and finally if the question was technical then I would refer the question on to one of our vets. We have a great technical department, who are always on hand to answer questions about the usages of our products.

Do you have any pets yourself?
Yes! I have a Staffie dog called Cinder. She is super soft and is white with a black eye!

Share this post

0 comment on this article

Back to articles

Receive new article notifications, news and guidance straight into your inbox


Firstly, we hope you and your family are keeping safe and well during this restricted and difficult time. VetPlus is committed to supporting vets and pet owners in this time of need. You may not be aware that we manufacture all our products in our own factory in the UK and thus, for the foreseeable […]

Read More
Supporting you and your pet in uncertain times… Posted 25/03/2020 - News

Everyone here at VetPlus hopes that you and your family stay safe in this difficult situation surrounding COVID-19. We remain focussed on supporting vet practices to ensure that animals do not suffer during this period of change and uncertainty. Our priority is therefore to ensure supply of product to vet practices so that animals continue […]

Read More
“I’m really pleased with the early improvements that I have seen in Dio” Posted 14/11/2019 - Customer Stories, News

11 year old Labrador, Dio, has started using AKTIVAIT® recently. His owner, Rachel said: “I am really pleased with the early improvements that I have seen. Dio is brighter and more interactive with us, he has a spring back in his step and the toileting issues that we were seeing on a regular basis have […]

Read More
Posted 31/03/2020 @VetPlusUK:
Posted 04/09/2019

Walking our dogs has numerous benefits, one of which is that it gets us out and exploring our local areas.

What’s the best or most unusual creature you’ve seen whilst on a dog walk?